Individual Giving Specialist

Be part of NSW’s leading LGBTQ health organisation, ACON, and help the organisation to grow to increase its impact for our community

• Full-Time (70 hours / fortnight)
• Based in Gadigal lands / Sydney

Ok, so what’s the role?

ACON is undertaking an exciting fundraising transformation with the development of a new multi-year fundraising strategy, which will bolster our capacity to serve our communities and further strengthen their health and wellbeing. We are seeking an experienced Individual Giving Specialist to guide us into the next phase of our fundraising journey.

The Individual Giving Specialist will play an important role in driving data-led donor acquisition, retention, and engagement within ACON. They will develop and implement strategies to grow our database and increase revenue from individual and community donors. This includes multi-channel appeals, donor retention initiatives, regular giving programs and community fundraising efforts.

They will coordinate a program that will maximise donor engagement and lifetime value, ensuring a sustainable and scalable approach to fundraising.

Who are we looking for?

• A person with demonstrated and proven experience in fundraising, individual giving, direct marketing, donor acquisition, retention, and donor cultivation, within the nonprofit sector.
• Someone with advanced knowledge of donor development strategies, giving trends, and donor engagement tactics.
• A person with experience working with external agencies (e.g. direct marketing, digital marketing, telemarketing, face-to-face agencies).
• Someone who possesses excellent communication and interpersonal skills, with the ability to inspire and engage individuals and community donors and understands the psychology of giving and donor motivations.
• A strategic thinker with a collaborative approach and a strong ability to influence stakeholders at all levels.
• A person with an understanding of the non-profit sector and the specific needs of high-impact philanthropy.
• Someone with high-level planning, project management and organising skills; as well as well-developed communication skills, including the ability to communicate with a range of stakeholders.

What else can we tell you?

ACON provides a colourful, nurturing, and fun workplace. Our employees and volunteers are the foundation for our ongoing effectiveness and for our capacity to deliver innovative community engagement and health promotion programs and initiatives for our communities. To support the successful candidate in their new role at ACON we offer:

• Flexible working arrangements.
• Generous learning and development opportunities.
• Supportive working environment with a knowledgeable and friendly team.

What’s the remuneration and working details?

Salary:           $112,000 – $114,000 (gross per-annum, PLUS Superannuation and Leave Loading).

Location:      ACON’s Gadigal lands/ Sydney Office, with flexible working options a possibility (away from the office).

Hours:          Full-Time (70 hours per fortnight).

We offer flexible working arrangements and a generous array of benefits and entitlements often above the National Employment Standards (NES) including:

• Salary Packaging up to $35,000 gross up value (i.e., currently up to $15,900 Expenses + $2,650 Meals, tax free).
• Generous pro-rata leave entitlements under ACON’s EBA.
• Employee Assistance Program (EAP) – access to a comprehensive counselling service free to employees.
• Access to discounted unique accommodation experiences to improve employee health and wellbeing.

How can I find out more details and apply?

If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community. We highly encourage Aboriginal and Torres Strait Islander people, people from CALD backgrounds, people with disabilities, and people of all genders to apply.

For more information on the role, please contact Reg Domingo, Director, Marketing, Communications and Fundraising, via email at: rdomimgo@acon.org.au.

If this sounds like the position and organisation you’ve been looking for, find out how to apply at www.acon.org.au/jobs.

All applications must include:

1. Your completed ACON Employment Application Form – with all the details filled in where requested;
2. Your Cover Letter outlining how you meet the Selection Criteria (max. 3 pages); and
3. Your Resume (max. 3 pages).

DOWNLOAD: Job Pack – Individual Giving Specialist

Applications Close: Sunday 15 June 2025

We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ people of colour.

Kaleido Receptionist (Part Time)

Kaleido Health Centre is looking for a part-time Medical Receptionist to join the team and play a key role in supporting their clinical healthcare services.

What’s Kaleido Health Centre?

Kaleido Health Centre is a brand-new, unique, multi-disciplinary health service—the first of its kind in Australia. Our mission is to provide high-quality, inclusive, person-centred, integrated health care specifically for sexuality and gender-diverse (LGBTQ+) individuals in NSW.

Kaleido offers a dynamic healthcare environment that includes both primary care and specialist services. Our offerings encompass general practice, mental health, sexual health, gender-affirming care, drug health, child and family services, and more. The design of our services is based on the needs expressed by our LGBTQ+ communities, ensuring informed and non-judgmental care provided by general practitioners, allied health professionals, and specialists, focusing on areas with the highest healthcare needs.

Ok, so what’s the role?

As a Medical Receptionist at Kaleido Health Centre, you play a key role in creating a welcoming and inclusive environment for all clients. You will be the first point of contact at the clinic, helping ensure a smooth and respectful experience for everyone accessing our healthcare services, with a strong commitment to LGBTQ+ inclusive care.

Your responsibilities will include:

• Providing a warm, professional, and inclusive welcome to clients and visitors at the front desk.
• Managing appointments, including booking, rescheduling, and cancellations, to support smooth clinic operations.
• Supporting clinical staff with administrative tasks such as preparing patient records, handling correspondence, and maintaining organised documentation.
• Working closely with team members to ensure efficient patient flow and a high standard of service across the clinic.
• Upholding a respectful and inclusive environment, with attention to the unique needs of the LGBTQ+ community and all clients.

Who are we looking for?

• A person who demonstrates an understanding of and commitment to Kaleido’s mission and values, with a passion for creating an inclusive environment that supports the health and well-being of the LGBTQ+ community.
• A professional with excellent organisational and interpersonal skills, who thrives in a front-line role and is dedicated to delivering high-quality, compassionate service in a healthcare setting.

What else can we tell you?

Kaleido Health Centre is a brand-new health service and is the product of many years of advocacy and planning by ACON. However, while we will work closely with ACON, Kaleido Health is a separate entity with its own CEO, Board of Directors, Mission and Values, and a unique scope of service delivery.

This role is a fantastic opportunity to build and shape the culture of a new organisation that will make a significant impact on the lives of LGBTQ+ people in NSW.

To support the successful candidate in their new role at Kaleido, we offer:

• Salary Packaging up to $35,000 gross-up value (currently up to $15,900 Expenses + $2,650 Meals, tax-free).
• Supportive working environment with a knowledgeable and friendly team.

What are the remuneration and working details?

Salary:  Competitive above award rate salary commensurate with skills, qualifications, and experience (plus Superannuation and Leave Loading)

Location: Kaleido’s Gadigal/Sydney Centre at The Belltower, 6 Cornwallis Street Eveleigh NSW 2015.

How can I find out more details and apply?

If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community. We highly encourage Aboriginal and Torres Strait Islander people, people from culturally, linguistically and ethnically diverse migrant and refugee backgrounds, people with disabilities, and people of all genders and sexualities to apply.

For more information or to apply for the role, please contact Katrina Guelas, Business and Operations Manager of Kaleido Health Centre, via email at kguelas@kaleidohealth.org.au or via phone at 02 8323 7378.

If you require assistance or adjustments to the application or interview process, please advise the contact person at the time of your application.

All applications must include:

1. Your completed Kaleido Employment Application Form
2. Your Cover Letter outlining how you meet the Selection Criteria (max. 3 pages); and
3. Your Resume (max. 3 pages)

DOWNLOAD: Job Pack – Kaleido Health – Medical Receptionist

Applications close: Sunday 8 June 2025

We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ+ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ+ people of colour.

Operations Manager, Client Services Sydney

Looking to further your career promoting the health and wellbeing of the LGBTQ+ community? Can you deliver sustainable & equitable services that make a meaningful difference to clients?

• Foster an inclusive, affirming, and effective service through team and community collaboration.
• Play a vital role in the development and delivery of ACON’s support services.

About the Client Services Division

The Client Services Division delivers trauma-informed individual and group support services to people living with or affected by HIV and/or people of diverse genders and sexualities (LGBTQ+ people). These services can include Intake, Care Coordination, Counselling, Mental Health Peer Work, Home-Based Care and Group Work.

Ok, so what’s the role?

The Operations Manager is responsible for overseeing all the operations of these services, across the course of the client journey, from service enquiry to service exit. This involves planning, developing and implementing operational processes and procedures of all funded services to optimise efficiency and ensure the ongoing delivery of safe, high-quality, inclusive and affirming services. This role will also work closely with other leaders and staff in Client Services (Sydney and the Regions) and other divisions (such as Community Health or HIV and Sexual Health). You will:

• Lead the delivery of services aligned to ACON’s model of care, evidence-based service models and user-journeys with a clear focus on safety, inclusive and affirming services for all community members.
• Contribute to the development of ACON’s Safety and Quality Governance Framework for Client Services – and associated policies, processes, and procedures – and lead their implementation.
• Ensure the Client Services division partners with clients and community in the co-design, development, delivery and improvement of services – monitor and respond to client feedback.
• Develop and maintain collaborative partnerships with other healthcare and community services providers to ensure integrated care pathways for LGBTQ+ people and people living with HIV.
• Provide regular line supervision and performance management for direct reports; offer support and debriefing to staff in the division and drive learning and development opportunities.

Who are we looking for?

• Someone with a Professional qualification in Social Work, Counselling, Occupational Therapy, Psychology or Peer Work and registration with the relevant Professional Body (e.g. AHPRA, AASW, CWA).
• Someone with experience managing an allied health or multi-disciplinary team, and in the delivery of individual supports services (e.g. care coordination or counselling) within a community health service or similar setting.
• Someone with proven ability to implement quality frameworks, manage risk, and lead continuous improvement processes in a healthcare or community service context, including compliance to clinical standards.

What else can we tell you?

ACON provides a colourful, nurturing, and fun workplace. Our employees and volunteers are the foundation for our ongoing effectiveness and for our capacity to deliver innovative community engagement and health promotion programs and initiatives for our communities.

To support the successful candidate in their new role at ACON we offer:

• Flexible working arrangements.
• Generous learning and development opportunities.
• Potential for tailored mentoring opportunities.
• Supportive working environment with a knowledgeable and friendly team.

We provide a flexible and supporting working environment. You’ll be part of the Client Services Division, a highly varied team providing multi-disciplinary care, including counselling, peer support, and home-based care to ACON’s Gadigal/Sydney community.

What’s the remuneration and working details?

Salary:           $124,777 (Gross per-annum, PLUS Superannuation and Leave Loading) – commensurate with skills, qualifications, and experience.

Location:      ACON’s Gadigal lands/Sydney Office, with flexible working options a possibility (away from the office).

Hours:          Full-Time (76 hours per fortnight) on a 2-year fixed term contract, with the possibility of extension.

We offer flexible working arrangements and a generous array of benefits and entitlements often above the National Employment Standards (NES) including:

• Salary Packaging up to $35,000 gross up value (i.e., currently up to $15,900 Expenses + $2,650 Meals, tax free).
• Generous pro-rata leave entitlements – including up to an extra week of paid leave for full time employees to be taken during our Christmas and New Year’s shutdown period.
• Employee Assistance Program (EAP) – access to a comprehensive counselling service free to employees.
• Access to discounted unique accommodation experiences to improve employee health and wellbeing.

How can I find out more details and apply?

If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community.

We’d love someone who has experience already in this area but people at all levels of experience are absolutely welcome to apply. We highly encourage Aboriginal and Torres Strait Islander people, people from CALD backgrounds, people with disabilities, and people of all genders to apply.

For more information on the role, please contact Eloise Layard, Acting Director, Community Health and Client Services via email at ELayard@acon.org.au.

If this sounds like the position and organisation you’ve been looking for, find out how to apply at www.acon.org.au/jobs.

All applications must include:

1. Your completed ACON Employment Application Form – with all the details filled in where requested;
2. Your Cover Letter outlining how you meet the Selection Criteria (max. 3 pages); and
3. Your Resume (max. 3 pages).

DOWNLOAD: Job Pack – Operations Manager, Client Services Sydney

Applications Close: Sunday 8 June 2025

We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ people of colour.

How To Apply

How To Apply

1. Download and follow the instructions within the relevant job pack.
2. Download and complete the ACON Employment Application Form
3. Create a Cover Letter outlining how you meet the Selection Criteria as outlined in the job pack. Tell us how your skills and experience relate to the requirements of this role and how you’d use them to excel in this job. You should use statements with examples that clearly demonstrate your competency in a particular area.
4. Update your Resume (CV) with the latest information, certifications and employment history. Tell us about your current and previous employment experience and your education. Be sure to include your preferred name, contact details and preferred pronouns.
5. Email your complete application with these three documents in MS-Word or PDF format to: vacancy@acon.org.au

Application Checklist

Application Checklist

Before you submit your application, ensure you have the following:

• Completed ACON Employment Application form – ensuring that all questions are answered
• Cover Letter document outlining how you meet the Selection Criteria – as outlined in the Position Description.
• Resume (CV) document with your the latest information, certifications, and employment history.

Downloads

Downloads

ACON Employment Application Form

ACON Enterprise Agreement