Community Care

We provide FREE and confidential care and support to:

  • People with HIV
  • People at risk of HIV
  • People affected by HIV (e.g. partners, family and friends)
  • People testing for HIV
  • People with substance use concerns
  • People following a suicide attempt or experiencing suicidal thoughts
  • People who are experiencing sexual, domestic and family violence
  • Older LGBTQ people who are socially isolated

We prioritise:

  • People newly diagnosed with HIV
  • Financially disadvantaged people
  • People experiencing health or relationship needs related to HIV
  • People experiencing the effects of a recent trauma, domestic/family violence or homophobic/transphobic violence

To access these services, you will need to undergo a brief assessment in person or over the phone.

For more information or to undertake an intake assessment, please contact your nearest ACON office or to enquire about making an appointment click here.

These services are provided with funding from the NSW and Australian Government and have eligibility criteria.

HIV Support Counselling

We provide FREE and confidential counselling to anyone living with or affected by HIV including partners, family members and friends. This includes priority follow up for anyone with a recent diagnosis within the past two years and for people seeking prevention information.

The service provides short term (up to 12 sessions) counselling to assist people to manage their health and wellbeing. Counsellors use a solution focused model drawing on a range of approaches to best meet the needs of individuals and couples.

This service is available face to face in Sydney, Lismore and Newcastle. For ease of access the service is also available via phone or online including elsewhere in NSW.

To access these services, you will need to undergo a brief assessment in person or over the phone.

For more information or to undertake an intake assessment, please contact your nearest ACON office or to enquire about making an appointment click here.

This service is funded by the NSW Ministry of Health.

LGBTQ Counselling

We provide low-cost confidential fee-based short term counselling (up to 12 sessions) for LGBTQ people seeking support in relation to their mental health and wellbeing. Fully qualified volunteer counsellors in Sydney use a solutions focused model and a range of therapeutic approaches to better equip people to deal with life’s challenges. We also provide a limited number of places with our employed counsellors in the regional offices.

This service is a low cost option prioritised for people seeking counselling support who are not eligible for Medicare or have limited resources to access private options. Fees for this service are negotiated according to individual circumstances

To access this service, you will need to undergo a brief assessment in person or over the phone.

LGBTQ counselling is available face-to-face in Sydney on Tuesday and Thursday evenings. For appointment options in regional NSW please contact the relevant office.

Unfortunately this service is not suitable for:

  • People who use violence
  • People with unmanaged or unsupported mental illness or substance use

To access these services, you will need to undergo a brief assessment in person or over the phone.

For more information or to undertake an intake assessment, please contact your nearest ACON office or to enquire about making an appointment click here.

Coronavirus update: Due to social distancing requirements, all ACON counselling and support services will be conducted virtually or over the phone.

This service is funded by the NSW Ministry of Health and income generated through fees.

Substance Support Service

We provide FREE and confidential short term counselling (up to 12 sessions) for LGBTQ people and people with HIV seeking support in relation to their use of alcohol and other drugs.

We work from a harm reduction approach to assist clients reach their goals to manage use, reduce or quit.

This service is offered face to face in Sydney. It is also available via telehealth for individuals living in Sydney or across regional NSW.

To access these services, you will need to undergo a brief assessment in person or over the phone.

For more information or to undertake an intake assessment, please contact your nearest ACON office or to enquire about making an appointment click here.

COVID-19 update: To find out any changes to our services, please click here.

This service is funded by the Commonwealth Governments and Central and Eastern Sydney Primary Health Network.

Suicide Prevention and Aftercare

Are you finding yourself thinking or recovering from suicidal thoughts or self-harm?

Have you recently been discharged from hospital after a suicide attempt?

We provide a FREE and confidential suicide prevention and aftercare service comprising non-judgmental short term care coordination and counselling support for LGBTI people aged over 18 years of age living in Sydney. Our teams in Lismore and Hunter will also provide support linking people into local services for community members who are requiring support throughout regional NSW.

  • This service is for people who have recently made a suicide attempt or at high risk of suicide.
  • The service operates during business hours only.

For support outside of business hours or for crisis support please contact:

  • Emergency assistance: (triple zero) 000
  • Lifeline: 13 11 14
  • Suicide Call Back Service: 1300 659 467
  • NSW Mental Health Access Line: 1800 011 511
  • QLife: 1800 184 527
  • Kids Helpline: 1800 043 470

To access these services, you will need to undergo a brief assessment in person or over the phone.

For more information or to undertake an intake assessment, please contact your nearest ACON office or to enquire about making an appointment click here.

This service is funded by the NSW Ministry of Health for Sydney and South Eastern Sydney Local Health Districts and St Vincent’s Health Network regions.

Care Coordination

We provide a FREE and confidential care coordination service for sexually and gender diverse people with multiple and/or complex needs. Our Care Coordinators are allied health professionals who can help clients to:

  • Access relevant healthcare and support services
  • Increase their ability to manage their care and treatment
  • Reduce social isolation

Needs may relate to:

  • HIV or sexual health
  • Mental health
  • Alcohol and/or drug use
  • Housing
  • Family/domestic violence
  • Finances
  • Legal

Care coordinators typically work with clients over 3 months to develop a care plan and provide support to help clients achieve their goals and meet their needs.

Priority is given to people with HIV, and people at risk or affected by HIV.

This service is available face-to-face in Sydney (Surry Hills and Holdsworth House Medical Practice in Darlinghurst), Lismore and Newcastle. We are able to provide limited support via phone and online for elsewhere in NSW.

To access these services, you will need to undergo a brief assessment in person or over the phone.

For more information or to undertake an intake assessment, please contact your nearest ACON office or to enquire about making an appointment click here.

This service is funded by the Ministry of Health and Hunter New England LHD.

Home Based Support

We provide FREE practical assistance though our Community Support Network team of volunteers to help people with HIV live as independently as possible in their own homes. Services include:

  • Basic cleaning
  • Grocery shopping
  • Doing the laundry
  • Meal preparation
  • Light gardening
  • Transport to and from medical appointments

To be eligible for home-based support, clients need a diagnosis of physical or cognitive impairment as a result of, or in the presence of, HIV infection resulting in impaired capacity for independent living.

To access this service, you will need to undergo a brief assessment. One of our Client Service Officers will arrange to meet with you, usually at your home, to explain how we can help and talk about what services are needed.

This service is available in Sydney and Newcastle

To access these services, you will need to undergo a brief assessment in person or over the phone.

For more information or to undertake an intake assessment, please contact your nearest ACON office or to enquire about making an appointment click here.

This service is funded by the Ministry of Health and Hunter New England LHD

Community Visitors Scheme

While loneliness and isolation can affect anyone’s mental health, the impact can be more severe for older people.

We provide a FREE social visiting service aimed at reducing social isolation of older LGBTQ people by providing company and friendship of volunteer Visitors.

Our trained volunteers make regular one on one home visits where they chat over a cuppa, listen to music, watch a movie or participate in a hobby, game or other activity.

The service operates across the broader Sydney and Nepean Regions.

The service is available to recipients of Australian Government subsidised Home Care or Residential Aged Care Packages who have been identified as experiencing or being at risk of social isolation, whether for social or cultural reasons or because of disability.

To access this service, you will need to undergo a brief assessment in person or over the phone.

If interested in becoming a volunteer please email communityvisitor@acon.org.au

This service is an Australian Government initiative.