Your NDIS application was successful – What next?
Preparing for your planning meeting
“Learn to think beyond the money you think you’ll need, think yes I’ve got these impairments so I’ll need these supports to live out my dreams. Think about what are the most important things that I want to work on in my life right now” – Cath (she/her), Cath is blind.
Once you are approved to use the NDIS, you become what is called a participant.
- When you become an NDIS participant, you will be put on a plan. Usually a plan lasts for the next 12 months after it has been approved.
- What goes in your plan will be worked out between you and your plan manager during a planning meeting.
- The NDIS aims to help you meet your goals. What are the things you would like to achieve in the next 12 months, and what equipment and/or supports can help you to achieve them? These supports could be specific support to assist you in achieving your goals, or assistance with the tasks of daily living so that you can focus on what’s important to you.
“When I first accessed the NDIS I didn’t realise how many ways I could use that funding. I was just like, ‘I need a wheelchair’. Having my NDIS plan and learning how to use it has meant that I could find supports I didn’t even know I needed. – Robin (they/them), is a multiply disabled wheelchair user.
“My funding covers support I might need as a person who’s blind. This includes software on my computer that means I have access to the screen, it reads out to me in speech what’s on the screen. I also have a braille computer. If I need help learning new places, like moving to a new house, I do work with orientation and mobility instructors.” – Cath (she/her), Cath is blind.
“I have someone who helps around the house, with odd jobs, the dishes, but he also helps me with my uni work and computer stuff, goes shopping with me – all those things might not seem like a lot, but they’re foundational for me to go on and do other things.” – Debbie (she/her) lives with a psychosocial disability.
Care Coordinator/Counsellor (Northern Rivers)
Want to be part of helping LGBTQ+ communities in Regional NSW?
- We’re on the lookout for a passionate individual to play a vital role in delivering client services provision in Regional NSW.
- Part-time (0.8 FTE) opportunity based in our Bundjalung/Lismore Office.
What’s ACON’s Regional Services, you say?
Our regional teams engage with LGBTQ+ people, community members and people living with HIV (PLHIV) in providing care coordination, peer support, counselling services, delivering health promotion campaigns, undertaking community development and peer education initiatives, supporting community groups and events, providing training and support to mainstream services, and providing access to the needle and syringe program.
Ok, so what’s the role?
The Care Coordinator/Counsellor – Northern Rivers delivers psychological counselling and care coordination services to NSW clients of diverse sexualities and/or genders (LGBTQ+ people), and people living with HIV. Clients may present in suicidal crisis, or they may require support for their mental health and resilience, sexual, domestic and family violence, homelessness, NDIS, substance use or for support with gender affirmation. The role is placed within the context of a state-wide, multi-disciplinary team of allied health professionals working within a short-term, trauma-informed framework. You will:
- Conduct psycho-social assessments and identify the need for immediate assistance for clients and making referrals for longer-term support in relevant cases.
- Maintain a caseload of clients providing short-term psychological counselling and care coordination services using a range of evidence-based strategies and interventions.
- Assess, manage, safety plan and deliver therapeutic interventions for people who are experiencing suicidal risk and/or sexual, domestic or family violence (SDFV).
- Conduct assessments and interventions via face to face and telehealth modes dependent on client preference, location and public health restrictions.
- Work with clients presenting with multiple and complex needs to develop care plans, navigate health, medical and community services, support applications and advocacy for Housing/Centrelink/NDIS and develop self-management skills.
- Support people who have been newly diagnosed with HIV, living longer term with HIV or are at risk of or affected by HIV.
- Maintain the consistent and accurate collection of clinical outcome measures (COMS) for the purposes of therapeutic intervention and to demonstrate service outcomes.
- Work in collaboration with crisis services and mental health services to ensure appropriate levels of care and support for the individual.
Who are we looking for?
- Someone experienced in psychological counselling and/or care coordination experience in the fields of SDFV, or mental health or suicide prevention or HIV/sexual health or disability.
- A person with demonstrated understanding, knowledge, and commitment to working with people of diverse sexualities and/or genders, and people living with and affected by HIV.
- Someone experienced in undertaking trauma-informed psychosocial assessments, goal setting and care planning, advocacy, building referral pathways and using short-term evidence-based therapeutic interventions.
- A person with demonstrated knowledge and experience supporting clients to access the health and social services sector and other community-based organisations and mental health services.
- Someone who takes initiative and can work autonomously within a supportive team.
What else can we tell you?
ACON provides a colourful, nurturing, and fun workplace. Our employees and volunteers are the foundation for our ongoing effectiveness and for our capacity to deliver innovative community engagement and health promotion programs and initiatives for our communities.
To support the successful candidate in their new role at ACON we offer:
- Flexible working arrangements.
- Generous learning and development opportunities.
- Potential for tailored mentoring opportunities.
- Supportive working environment with a knowledgeable and friendly team.
We provide a flexible and supporting working environment. You’ll be part of the Regional Community Care team in the Client Services Division, a highly varied team providing multi-disciplinary care, including counselling, peer support, and home-based care to ACON’s Bundjalung/Northern Rivers community.
What’s the remuneration and working details?
Salary: $93,053.00 to $103,911.00 (Gross FTE per-annum, PLUS Superannuation and Leave Loading) – commensurate with skills, qualifications, and experience.
Location: ACON’s Bundjalung/Lismore Office, with flexible working options a possibility (away from the office)
Hours: Part-Time (56 hours per fortnight) on a 12-month fixed term contract, with the possibility of extension.
We offer flexible working arrangements and a generous array of benefits and entitlements often above the National Employment Standards (NES) including:
- Salary Packaging up to $35,000 gross up value (i.e., currently up to $15,900 Expenses + $2,650 Meals, tax free).
- Generous pro-rata leave entitlements – including up to an extra week of paid leave for full time employees to be taken during our Christmas and New Year’s shutdown period.
- Employee Assistance Program (EAP) – access to a comprehensive counselling service free to employees.
- Access to discounted unique accommodation experiences to improve employee health and wellbeing.
Still reading?
If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community.
We’d love someone who has experience already in this area but people at all levels of experience are absolutely welcome to apply. We highly encourage Aboriginal and Torres Strait Islander people, people from CALD backgrounds, people with disabilities, and people of all genders to apply.
For more information on the role, please contact Phil James, Team Leader Client Services – Northern Rivers via email pjames@acon.org.au or 0482 168 543.
All applications must include:
- Your completed ACON Employment Application Form – with all the details filled in where requested;
- Your Cover Letter outlining how you meet the Selection Criteria (max. 4 pages); and
- Your Resume (max. 4 pages).
DOWNLOAD: Job Pack – Care Coordinator/Counsellor (Northern Rivers)
Applications Close: Sunday, 20 July 2025
We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ people of colour.
Mental Health Peer Worker (Suicide Prevention) (Newcastle)
Awabakal/Newcastle Part Time (3 days a week)
Do you want to leap into a career that empowers you to use your lived and living experiences to support and promote the health and wellbeing of the regional LGBTQ+ community? If this sparks your interest- keep reading!
- We are excited for someone to join our Peer Work Team and play a vital role in the delivery of our Statewide Suicide Prevention and Aftercare Service that supports LGBTQ+ community following a suicidal crisis, an attempt or those experiencing suicide risk.
- This regional NSW based peer work role has become a possibility through an expansion of our grant through the Hunter New England and Central Coast Primary Health Network.
What’s ACON’s Regional Services you say?
- Our regional teams engage with LGBTQ+ people, community members and people living with HIV (PLHIV) in providing care coordination, peer support, counselling services, delivering health promotion campaigns, undertaking community development and peer education initiatives, supporting community groups and events, providing training and support to mainstream services, and providing access to the needle and syringe program.
Ok, so what’s the role?
The Mental Health Peer Worker (Suicide Prevention) is essentially utilising your lived experience of suicide and mental health challenges to support LGBTQ+ community members experiencing suicidal distress or following a recent attempt. This role is a part of a multidisciplinary team consisting of lived experience and non-lived experience roles responding to the needs of LGBTQ+ community members, however peer support may be delivered as a standalone support service depending on the support preferences of individual community members.
You will:
- Provide strengths based, recovery orientated and trauma informed peer support, advocacy and mentoring to LGBTQ+ community members
- Support and empower peer clients to strength their self-management skills
- Work collaboratively with ACON staff, in particular Client Services and Regional Services staff to ensure adequate support is provided to peer clients in a timely manner
- Regularly attend and actively participate in required team meetings to ensure consistent quality service delivery
- Support the promotion of the service
Who are we looking for?
- Someone with significant lived experience of suicide, mental health distress and recovery who is eager to use this experience to support LGBTQ+ people and people living with HIV
- Someone who is compassionate and passionate about human rights and social justice
- Someone who understands the broad range of social factors that impact experiences of suicidality for LGBTQ+ people and people living with HIV
- Someone with solid written and verbal communication skills including empathy, conflict resolution, productive feedback, active listening and case notes
- Someone with a strong commitment and understanding of ACON’s communities, particularly people with HIV
- Someone with experience working or volunteering in a mental health setting
- Someone with the ability to meaningfully connect with people from diverse backgrounds and possess the skills and commitment to provide a culturally open space
- Someone with a balance of initiative and collaboration, who can work independently and as a part of a cohesive and supportive team
What else can we tell you?
ACON provides a colourful, nurturing, and fun workplace. Our employees and volunteers are the foundation for our ongoing effectiveness and for our capacity to deliver innovative community engagement and health promotion programs and initiatives for our communities.
To support the successful candidate in their new role at ACON we offer:
- Flexible working arrangements.
- Generous learning and development opportunities.
- Potential for tailored mentoring opportunities.
- Supportive working environment with a knowledgeable and friendly team.
What’s the remuneration and working details?
Salary: $85,457 – $96,745 TPR (Gross per-annum, PLUS Superannuation and Leave Loading) – commensurate with skills, qualifications, and experience.
Location: ACON’s Awabakal/Hunter Office, with flexible working options a possibility (away from the office).
Hours: Part-Time (42 hours per fortnight) on a 1-year fixed term contract with the possibility of extension.
We offer flexible working arrangements and a generous array of benefits and entitlements often above the National Employment Standards (NES) including:
- Salary Packaging up to $35,000 gross up value (i.e., currently up to $15,900 Expenses + $2,650 Meals, tax free).
- Generous pro-rata leave entitlements – including up to an extra week of paid leave for full time employees to be taken during our Christmas and New Year’s shutdown period.
- Employee Assistance Program (EAP) – access to a comprehensive counselling service free to employees.
- Access to discounted unique accommodation experiences to improve employee health and wellbeing.
How can I find out more details and apply?
If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community.
We’d love someone who has experience already in this area but people at all levels of experience are absolutely welcome to apply. We highly encourage Aboriginal and Torres Strait Islander people, people from CALD backgrounds, people with disabilities, and people of all genders to apply.
For more information on the role, please contact Kate Airmid Team Leader Peer Workers, via email at kairmid@acon.org.au or (02) 4962 7700.
All applications must include:
- Your completed ACON Employment Application Form – with all the details filled in where requested;
- Your Cover Letter outlining how you meet the Selection Criteria (max. 4 pages); and
- Your Resume (max. 4 pages).
DOWNLOAD: Job Pack – Mental Health Peer Worker (Suicide Prevention) (Newcastle)
Applications Close: Sunday 20 July 2025
We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ people of colour.
Simplified English and LGBTQ+ Inclusive Copywriting Consultant
Introduction
ACON Health (414 Elizabeth Street, Surry Hills, NSW, 2010, Australia) is seeking proposals from an experienced evaluation consultant to develop a comprehensive monitoring and evaluation (M&E) framework for the national expansion of Word on the Sheets—an online hub dedicated to providing inclusive, accessible, and evidence-based sexual and reproductive health information for LGBTQ+ women and their partners.
This evaluation will be both formative and summative, enabling real-time learning, mid-project improvements, and end-of-project impact assessment. It must align with the Department of Health and Aged Care grant reporting requirements, including key performance indicators (KPIs) related to health literacy, audience reach, digital engagement, inclusivity, and campaign effectiveness.
About ACON and Word on the Sheets
ACON is Australia’s largest LGBTQ+ organisation, providing health promotion, inclusion initiatives, and HIV responses for people of diverse sexualities and genders (LGBTQ+ – lesbian, gay, bisexual, transgender, queer). Established in 1985, ACON works to create opportunities for people in our communities to live their healthiest lives.
LGBTQ+ women experience a number of health disparities when compared to the general population, including in the areas of mental health, sexual health, substance use and experiences of sexual, domestic and family violence. There is limited information on the health needs of LGBTQ+ women, due to a lack of research and data collection in service provision. This is why ACON has had programs for LGBTQ+ women aimed at understanding and improving their health outcomes since the 1990s.
Word on the Sheets (WOTS) is ACON’s national digital initiative under its LGBTQ+ Women’s Health Program, providing sexual and reproductive health content for LGBTQ+ women. Following a successful pilot in 2023, the platform is now expanding nationally with funding from the Department of Health and Aged Care.
For more information visit: www.wordonthesheets.org.au
Project Scope and Deliverables
The consultant will support the project from July 2025 to August 2025 and deliver the following:
- Content Audit & Strategy (July 2025)
- Conduct a readability audit of ~19,000 words of static Sexual and Reproductive Health content
- Identify inconsistency with tone, language, or formatting
- Refine the existing draft Writing Style Guide in collaboration with ACON
- Align the tone of voice and Writing Style Guide with the new website design and functionality
- Include guidelines for simplified English and LGBTQ+ inclusive language
- Develop a glossary of core LGBTQ+ and Sexual and Reproductive Health terms
- Content Editing (August 2025)
- Edit ~19,000 words of health content in plain, inclusive English
- Aligned with the tone of voice and Writing Style Guide
- Target readability level: Grade 8-10
- Submit drafts through ACON’s review and feedback cycles
Key Deliverables
Deliverable | Due Date | Estimated Time |
Content audit, Writing Style Guide & glossary | 31 July 2025 | 25 – 30 hours |
Edited health content | 31 August 2025 | 25 – 30 hours |
Total (approx.) | 50 – 60 hours | |
Budget
ACON is seeking a submission of proposals with quotations for the completion of these services.
This includes all services and expenses across the contract period.
Payments will be milestone-based, subject to submission and approval of deliverables.
Reporting
The successful applicant will:
- Report to the Team Leader of LGBTQ+ Women’s Health Programs.
- Sign an ACON consultancy contract (A draft copy of the contract is available on request).
- Meet with ACON project staff at regular intervals during the project timeline.
Eligibility and Assessment Criteria
Required Qualifications:
- Demonstrated experience with health or nonprofit sector copywriting
- Proven ability to produce simplified English or health literacy-compliant content
- Experience working with or for LGBTQ+ and CALD communities
- Strong understanding of inclusive and accessible language practices
Assessment Criteria:
- Capacity to complete the project within timeframe
- Demonstrated understanding of the sexual and reproductive health needs of diverse populations, particularly LGBTQ+ women
- Proposed approach and understanding of the project’s objectives
- Relevant experience and past performance
- Value for money
A successful applicant will be selected by a panel of internal ACON staff members, including:
- Scott McNaughton (he/him), Manager, Community Partnerships and Priority Population Programs
- Micha Couell (she/they), Project Officer, Word on the Sheets
- Another ACON staff member, TBC
How to Apply
Please submit the following to wordonthesheets@acon.org.au by Friday 28th June 2025.
- A proposal (max 4 pages) outlining your methodology, timeline, and key deliverables
- You and/or your team’s current CV, including details of similar projects completed
- Contact information for two referees for whom you have conducted similar work for
- Description of your connection to LGBTQ+ communities or your experience working with LGBTQ+ communities
DOWNLOAD: Request for Proposal, Simplified English and LGBTQ+ Inclusive Copywriting Consultant
We look forward to receiving your application and working with a passionate researcher to contribute to this important project for LGBTQ+ women’s health.
We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ people of colour.
Monitoring and Evaluation Consultant
Introduction
ACON Health (414 Elizabeth Street, Surry Hills, NSW, 2010, Australia) is seeking proposals from an experienced evaluation consultant to develop a comprehensive monitoring and evaluation (M&E) framework for the national expansion of Word on the Sheets—an online hub dedicated to providing inclusive, accessible, and evidence-based sexual and reproductive health information for LGBTQ+ women and their partners.
This evaluation will be both formative and summative, enabling real-time learning, mid-project improvements, and end-of-project impact assessment. It must align with the Department of Health and Aged Care grant reporting requirements, including key performance indicators (KPIs) related to health literacy, audience reach, digital engagement, inclusivity, and campaign effectiveness.
About ACON and Word on the Sheets
ACON is Australia’s largest LGBTQ+ organisation, providing health promotion, inclusion initiatives, and HIV responses for people of diverse sexualities and genders (LGBTQ+ – lesbian, gay, bisexual, transgender, queer). Established in 1985, ACON works to create opportunities for people in our communities to live their healthiest lives.
LGBTQ+ women experience a number of health disparities when compared to the general population, including in the areas of mental health, sexual health, substance use and experiences of sexual, domestic and family violence. There is limited information on the health needs of LGBTQ+ women, due to a lack of research and data collection in service provision. This is why ACON has had programs for LGBTQ+ women aimed at understanding and improving their health outcomes since the 1990s.
Word on the Sheets (WOTS) is ACON’s national digital initiative under its LGBTQ+ Women’s Health Program, providing sexual and reproductive health content for LGBTQ+ women. Following a successful pilot in 2023, the platform is now expanding nationally with funding from the Department of Health and Aged Care.
For more information visit: www.wordonthesheets.org.au
Project Scope and Deliverables
The consultant will support the project from July 2025 to May 2027 and deliver the following:
- Monitoring and Evaluation Framework and Baseline Survey (July–September 2025)
- Develop a project-wide M&E framework, aligned with Department of Health KPIs and ACON’s activity work plan
- Co-design tools for measuring health literacy, reach, inclusivity, and behavioural intentions
- Develop a national baseline survey to assess:
- Sexual and reproductive health (SRH) knowledge
- Attitudes and service access
- Media and content preferences
- Assist in the recruitment of 300-500 participants to complete the national baseline survey, ensuring representation of LGBTQ+ women (cis and trans) from all states and territories of Australia, including regional and remote areas, and priority populations such as First Nations women, multicultural women, and women living with disabilities
- Define clear, trackable indicators across multiple audience segments
- Analyse and present findings and actionable recommendations to refine Phase 2 implementation
- Midpoint Evaluation (May 2026)
- Analyse user engagement and health literacy changes from baseline
- Assist in the recruitment of 300-500 participants to complete a national survey, ensuring representation of LGBTQ+ women (cis and trans) from all states and territories of Australia, including regional and remote areas, and priority populations such as First Nations women, multicultural women, and women living with disabilities
- Evaluate performance of:
- Website content and SEO performance
- “Find a Service” geolocation tool
- Community engagement efforts
- Analyse and present findings and actionable recommendations to refine Phase 3 implementation
- Final Evaluation (May 2027)
- Conduct full evaluation of project outcomes and impact, including:
- Audience reach and demographic diversity
- Engagement with digital tools and educational content
- Outcomes of 2 national campaigns (July 2026 and March 2027)
- Analyse social media performance and Google Analytics data
- Analyse user engagement and health literacy changes from baseline
- Assist in the recruitment of 300-500 participants to complete a national survey, ensuring representation of LGBTQ+ women (cis and trans) from all states and territories of Australia, including regional and remote areas, and priority populations such as First Nations women, multicultural women, and women living with disabilities
- Integrate qualitative data from community consultations, surveys, and feedback
- Deliver a plain English report for internal use, reporting to funders and public dissemination
- Ongoing Contributions (2025-2027)
- Collaborate in project planning and data interpretation
- Attend quarterly check-ins and 1–2 Expert Advisory Panel meetings
- Provide feedback on emerging data trends and monitoring dashboards
- Advise on improvements to the evaluation matrix and community-led indicators
Key Deliverables
Deliverable | Due Date | Estimated Time |
Draft M&E Framework + Baseline Survey | September 2025 | 40 – 50 hours |
Baseline Report & Final M&E Framework | October 2025 | 30 – 35 hours |
Midpoint Evaluation Report | May 2026 | 45 – 55 hours |
Final Evaluation Report (including analysis of both campaigns and all content streams) | May 2027 | 60 – 70 hours |
Ongoing support, consultations, and quarterly check-ins | July 2025 – May 2027 | 40 – 50 hours |
Total (approx.) | 215 – 260 hours |
Budget
Total available budget: $25,000–$30,000 AUD (incl. GST and expenses)
This includes all services and expenses across the contract period.
Payments will be milestone-based, subject to submission and approval of deliverables.
Reporting
The successful applicant will:
- Report to the Team Leader of LGBTQ+ Women’s Health Programs.
- Sign an ACON consultancy contract (A draft copy of the contract is available on request).
- Meet with ACON project staff at regular intervals during the project timeline.
Eligibility and Assessment Criteria
Required Qualifications:
- Demonstrated experience in designing and delivering evaluations for public health, community health, or social impact programs
- Proven ability to develop and implement monitoring and evaluation frameworks aligned with government reporting requirements
- Experience conducting inclusive research or consultation with LGBTQ+ and/or culturally diverse communities
- Strong mixed-methods skills (quantitative and qualitative), with the ability to analyse survey data and interpret results for a range of audiences
- Capacity to complete all deliverables within the agreed timeframe and budget
- Ability to manage M&E activities within a fixed budget that includes:
- Development and distribution of surveys
- Data collection and analysis
- Stakeholder engagement
- Report writing and presentation
Assessment Criteria:
- Demonstrated understanding of sexual and reproductive health promotion for LGBTQ+ women
- Quality and feasibility of proposed M&E methodology and timeline
- Evidence of successful delivery of similar projects (including plain-English reporting and consultation)
- Value for money, with realistic allocation of time and resources
- Commitment to culturally safe, inclusive, and accessible research practices
A successful applicant will be selected by a panel of internal ACON staff members, including:
- Scott McNaughton (he/him), Manager, Community Partnerships and Priority Population Programs
- Katy Cao (she/they), Digital Engagement Officer, Word on the Sheets
- Another ACON staff member, TBC
How to Apply
Please submit the following to wordonthesheets@acon.org.au by Friday 28th June 2025.
- A proposal (max 4 pages) outlining your methodology, timeline, and key deliverables
- You and/or your team’s current CV, including details of similar projects completed
- Contact information for two referees for whom you have conducted similar work for
- Description of your connection to LGBTQ+ communities or your experience working with LGBTQ+ communities
DOWNLOAD: Request for Proposal, Monitoring and Evaluation Consultant
We look forward to receiving your application and working with a passionate researcher to contribute to this important project for LGBTQ+ women’s health.
We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ people of colour.
Kaleido Clinical Psychologist or Psychologist
An opportunity to join a groundbreaking health service and provide inclusive, evidence-based mental healthcare for LGBTQ+ communities
FULL AND PART-TIME ROLES AVAILABLE
Ok, so what’s the role?
The Clinical Psychologist or Psychologist will join a small yet dynamic mental health team to provide inclusive, trauma-informed, evidence-based psychological treatment for LGBTQ+ individuals of all ages.
This role reports directly to the Clinical Lead, Mental Health & Peer Support and will provide direct clinical care to a variety of sexuality and gender diverse clients seeking care at the Kaleido Health Centre.
Who are we looking for?
We are looking for someone who has:
- Full current registration with the Psychology Board of Australia;
- Demonstrated experience in the psychological assessment and treatment of anxiety, depression, trauma, issues related to sexuality and gender diversity, alongside other mental health disorders;
- Extensive knowledge and experience in the implementation of a range of evidence-based therapeutic modalities, including CBT at a minimum;
- Demonstrated direct clinical experience working with LGBTQ+ populations across the lifespan, through a lens of trauma-informed and gender-affirming care;
- Sophisticated written, verbal, and interpersonal communication skills, with a demonstrated ability to develop and maintain relationships;
- An understanding of and commitment to Kaleido’s communities, including a demonstrated insight into the social and population-level factors that may impact the mental and physical health and well-being of LGBTQ+ people.
What else can we tell you?
Kaleido is a brand-new health service and is the product of many years of advocacy and planning on the part of ACON. However, while we will work closely with ACON, Kaleido is a separate entity with its own Board of Directors, Mission and Values, and a unique scope of service delivery.
This role is a fantastic opportunity to help shape the culture of a new organisation that will make a significant impact to the lives of LGBTQ+ people in NSW.
What are the remuneration and working details?
Salary: Between $110,000 – $132,500 gross per annum (commensurate with skills, qualifications, and experience) PLUS Superannuation, Leave Loading, and a $2,400 external supervision allowance per annum
Location: Gadigal Land/Sydney – South Eveleigh NSW 2015
How can I find out more details and apply?
If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community.
We highly encourage Aboriginal and Torres Strait Islander people, people from culturally, linguistically and ethnically diverse migrant and refugee backgrounds, people with disabilities, and people of all genders and sexualities to apply.
For more information on the role, please contact Hayley Donohue (Clinical Lead, Mental Health & Peer Support) via email at hdonohue@kaleidohealth.org.au or on (02) 8323 7378.
If you require assistance or adjustments to the application or interview process, please advise the contact person at the time of your application.
TO APPLY
Please send your completed application to hdonohue@kaleidohealth.org.au
All applications must include:
- Your completed Kaleido Application Form
- Your Cover Letter outlining how you meet the Selection Criteria; and
- Your Resume/CV (max. 3 pages)
Treatments by the Sea
Pride in Diversity Report: LGBTQASB+ Mob and Work
First Nations LGBTQA+ people, sistergirls and brotherboys, are critical parts of our community at large. Their contribution to social justice, culture, social and family life is undeniable and significant. All of this is work.
There has, however, been limited research attention given to LGBTQASB+ mob’s contribution to and experience within the formal paid workforce. Building this knowledge is critical. Access to safe and just workplaces contributes directly to how LGBTQSB+1 mob survive and sustain themselves, their families and their communities.
Two large surveys have measured equity in workplaces for LGBTQA+ and Indigenous communities – the Jumbunna Institute and Diversity Council of Australia’s Gari Yala survey (of Aboriginal and Torres Strait Islander people at work) and Pride in Diversity’s Australian Workplace Equality Index (AWEI) Employee Survey. The gap in the data risks misunderstandings and inattention to how First Nations LGBTQASB+ people experience the formal paid workforce. It also risks how the employment community approaches them – from union campaigns and bargaining, to workplace supports, to initiatives promoting diversity, equity and justice within the formal paid workforce. It is not enough that workplaces understand the experiences of LGBTQA+ people and First Nations people separately.
This project came from discussions between ACON’s Pride in Diversity and the Indigenous People and Work Hub at the UTS Jumbunna Institute (Research), led by Professor Nareen Young and was then lead and executed by First Nations LGBTQASB+ mob. We note that it addresses long-held discussions within our community about the safety of workplaces and the material living conditions of LGBTQASB+ mob.
Finding Mr. Right Now – A Free Masterclass About Hooking Up
Curious about hookups?
Whether you want to feel more confident chatting online, learn more about cruising, or just stay safer—this one-off masterclass is for you!
Join us for a fun, interactive session designed for gay, bi+, and queer men. We’ll unpack everything you need to know about navigating the world of hookups, staying safe, and getting the most pleasure out of your experiences—without killing the vibe.
Operations Manager, Client Services Sydney
Looking to further your career promoting the health and wellbeing of the LGBTQ+ community? Can you deliver sustainable & equitable services that make a meaningful difference to clients?
- Foster an inclusive, affirming, and effective service through team and community collaboration.
- Play a vital role in the development and delivery of ACON’s support services.
About the Client Services Division
The Client Services Division delivers trauma-informed individual and group support services to people living with or affected by HIV and/or people of diverse genders and sexualities (LGBTQ+ people). These services can include Intake, Care Coordination, Counselling, Mental Health Peer Work, Home-Based Care and Group Work.
Ok, so what’s the role?
The Operations Manager is responsible for overseeing all the operations of these services, across the course of the client journey, from service enquiry to service exit. This involves planning, developing and implementing operational processes and procedures of all funded services to optimise efficiency and ensure the ongoing delivery of safe, high-quality, inclusive and affirming services. This role will also work closely with other leaders and staff in Client Services (Sydney and the Regions) and other divisions (such as Community Health or HIV and Sexual Health). You will:
- Lead the delivery of services aligned to ACON’s model of care, evidence-based service models and user-journeys with a clear focus on safety, inclusive and affirming services for all community members.
- Contribute to the development of ACON’s Safety and Quality Governance Framework for Client Services – and associated policies, processes, and procedures – and lead their implementation.
- Ensure the Client Services division partners with clients and community in the co-design, development, delivery and improvement of services – monitor and respond to client feedback.
- Develop and maintain collaborative partnerships with other healthcare and community services providers to ensure integrated care pathways for LGBTQ+ people and people living with HIV.
- Provide regular line supervision and performance management for direct reports; offer support and debriefing to staff in the division and drive learning and development opportunities.
Who are we looking for?
- Someone with a Professional qualification in Social Work, Counselling, Occupational Therapy, Psychology or Peer Work and registration with the relevant Professional Body (e.g. AHPRA, AASW, CWA).
- Someone with experience managing an allied health or multi-disciplinary team, and in the delivery of individual supports services (e.g. care coordination or counselling) within a community health service or similar setting.
- Someone with proven ability to implement quality frameworks, manage risk, and lead continuous improvement processes in a healthcare or community service context, including compliance to clinical standards.
What else can we tell you?
ACON provides a colourful, nurturing, and fun workplace. Our employees and volunteers are the foundation for our ongoing effectiveness and for our capacity to deliver innovative community engagement and health promotion programs and initiatives for our communities.
To support the successful candidate in their new role at ACON we offer:
- Flexible working arrangements.
- Generous learning and development opportunities.
- Potential for tailored mentoring opportunities.
- Supportive working environment with a knowledgeable and friendly team.
We provide a flexible and supporting working environment. You’ll be part of the Client Services Division, a highly varied team providing multi-disciplinary care, including counselling, peer support, and home-based care to ACON’s Gadigal/Sydney community.
What’s the remuneration and working details?
Salary: $124,777 (Gross per-annum, PLUS Superannuation and Leave Loading) – commensurate with skills, qualifications, and experience.
Location: ACON’s Gadigal lands/Sydney Office, with flexible working options a possibility (away from the office).
Hours: Full-Time (76 hours per fortnight) on a 2-year fixed term contract, with the possibility of extension.
We offer flexible working arrangements and a generous array of benefits and entitlements often above the National Employment Standards (NES) including:
- Salary Packaging up to $35,000 gross up value (i.e., currently up to $15,900 Expenses + $2,650 Meals, tax free).
- Generous pro-rata leave entitlements – including up to an extra week of paid leave for full time employees to be taken during our Christmas and New Year’s shutdown period.
- Employee Assistance Program (EAP) – access to a comprehensive counselling service free to employees.
- Access to discounted unique accommodation experiences to improve employee health and wellbeing.
How can I find out more details and apply?
If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community.
We’d love someone who has experience already in this area but people at all levels of experience are absolutely welcome to apply. We highly encourage Aboriginal and Torres Strait Islander people, people from CALD backgrounds, people with disabilities, and people of all genders to apply.
For more information on the role, please contact Eloise Layard, Acting Director, Community Health and Client Services via email at ELayard@acon.org.au.
If this sounds like the position and organisation you’ve been looking for, find out how to apply at www.acon.org.au/jobs.
All applications must include:
- Your completed ACON Employment Application Form – with all the details filled in where requested;
- Your Cover Letter outlining how you meet the Selection Criteria (max. 3 pages); and
- Your Resume (max. 3 pages).
DOWNLOAD: Job Pack – Operations Manager, Client Services Sydney
Applications Close: Sunday 8 June 2025
We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ people of colour.
Kaleido Receptionist (Part Time)
Kaleido Health Centre is looking for a part-time Medical Receptionist to join the team and play a key role in supporting their clinical healthcare services.
What’s Kaleido Health Centre?
Kaleido Health Centre is a brand-new, unique, multi-disciplinary health service—the first of its kind in Australia. Our mission is to provide high-quality, inclusive, person-centred, integrated health care specifically for sexuality and gender-diverse (LGBTQ+) individuals in NSW.
Kaleido offers a dynamic healthcare environment that includes both primary care and specialist services. Our offerings encompass general practice, mental health, sexual health, gender-affirming care, drug health, child and family services, and more. The design of our services is based on the needs expressed by our LGBTQ+ communities, ensuring informed and non-judgmental care provided by general practitioners, allied health professionals, and specialists, focusing on areas with the highest healthcare needs.
Ok, so what’s the role?
As a Medical Receptionist at Kaleido Health Centre, you play a key role in creating a welcoming and inclusive environment for all clients. You will be the first point of contact at the clinic, helping ensure a smooth and respectful experience for everyone accessing our healthcare services, with a strong commitment to LGBTQ+ inclusive care.
Your responsibilities will include:
- Providing a warm, professional, and inclusive welcome to clients and visitors at the front desk.
- Managing appointments, including booking, rescheduling, and cancellations, to support smooth clinic operations.
- Supporting clinical staff with administrative tasks such as preparing patient records, handling correspondence, and maintaining organised documentation.
- Working closely with team members to ensure efficient patient flow and a high standard of service across the clinic.
- Upholding a respectful and inclusive environment, with attention to the unique needs of the LGBTQ+ community and all clients.
Who are we looking for?
- A person who demonstrates an understanding of and commitment to Kaleido’s mission and values, with a passion for creating an inclusive environment that supports the health and well-being of the LGBTQ+ community.
- A professional with excellent organisational and interpersonal skills, who thrives in a front-line role and is dedicated to delivering high-quality, compassionate service in a healthcare setting.
What else can we tell you?
Kaleido Health Centre is a brand-new health service and is the product of many years of advocacy and planning by ACON. However, while we will work closely with ACON, Kaleido Health is a separate entity with its own CEO, Board of Directors, Mission and Values, and a unique scope of service delivery.
This role is a fantastic opportunity to build and shape the culture of a new organisation that will make a significant impact on the lives of LGBTQ+ people in NSW.
To support the successful candidate in their new role at Kaleido, we offer:
- Salary Packaging up to $35,000 gross-up value (currently up to $15,900 Expenses + $2,650 Meals, tax-free).
- Supportive working environment with a knowledgeable and friendly team.
What are the remuneration and working details?
Salary: Competitive above award rate salary commensurate with skills, qualifications, and experience (plus Superannuation and Leave Loading)
Location: Kaleido’s Gadigal/Sydney Centre at The Belltower, 6 Cornwallis Street Eveleigh NSW 2015.
How can I find out more details and apply?
If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community. We highly encourage Aboriginal and Torres Strait Islander people, people from culturally, linguistically and ethnically diverse migrant and refugee backgrounds, people with disabilities, and people of all genders and sexualities to apply.
For more information or to apply for the role, please contact Katrina Guelas, Business and Operations Manager of Kaleido Health Centre, via email at kguelas@kaleidohealth.org.au or via phone at 02 8323 7378.
If you require assistance or adjustments to the application or interview process, please advise the contact person at the time of your application.
All applications must include:
- Your completed Kaleido Employment Application Form
- Your Cover Letter outlining how you meet the Selection Criteria (max. 3 pages); and
- Your Resume (max. 3 pages)
DOWNLOAD: Job Pack – Kaleido Health – Medical Receptionist
Applications close: Sunday 8 June 2025
We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ+ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ+ people of colour.